Operations Consultant - Maryland

THIS ROLE WILL SUPPORT THE MARYLAND, PENNSYLVANIA, NEW JERSEY & NEW YORK MARKETS

As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings, and Zalads. We’d love to have you as part of our team!

• Medical, Dental, and Vision Insurance
• Company-Paid Disability, Critical Illness, and Basic Life Insurance
• 401K with Company Match
• 50% Off Meal Discount at Company-Owned Locations
• Parental Leave
• Child Care Assistance
• Education Assistance Program
• PTO and 9 Company Holidays + 2 Floating Holidays

The Operations Consultant is an experienced field operator responsible for driving measurable performance improvements across a portfolio of up to 60 restaurant locations. Reporting to the Field Operations Manager, the OC builds on a strong foundation of brand execution to take on expanded responsibilities including leading cross-functional projects and deepening franchisee accountability through sustained influence and documented results. A critical responsibility for this position will be opening new markets and working closely with the Field Operations Team to onboard new franchisees to the brand.

This role requires a track record of consistently meeting brand metrics, strong P&L command, and the leadership presence to coach both operators and peers.

Essential duties may include but are not limited to the following:

• Conduct shoulder-to-shoulder hub trainings with 100% documented follow-up; execute all company-wide initiatives as directed by the Field Operations Manager with increased independence
• Visit each restaurant in the assigned portfolio a minimum of once per quarter; proactively increase visit frequency and intensity for chronic underperformers based on data-driven prioritization
• Prepare for every store visit and meeting by reviewing current performance metrics, scorecard trends, and root-cause analysis relative to each location; arrive with a clear action agenda
• Protect brand integrity by executing follow-up protocols on Steritech, RER, and food safety inspection failures; monitor brand compliance trends across the portfolio and elevate patterns or systemic issues to the Field Operations Manager
• Document store observations accurately and thoroughly using established SMART goal frameworks; schedule and conduct structured follow-up visits with clear accountability checkpoints
• Maintain a detailed rolling 30-day calendar of all work-related visits and field activities
• Send bi‑weekly regional scorecard email with required metrics and written trend analysis; go beyond surface‑level reporting to surface actionable insights
• Submit all projects, documentation, recaps, and reports by deadlines assigned by the Field Operations Manager; archive all materials on the ZDrive or current records system in a timely manner
• Lead or co‑lead special projects and company‑wide initiative rollouts as assigned by the Field Operations Manager; deliver results consistently on time and to standard
• Drive franchisee accountability through structured follow‑up cadences, documented commitments, and consistent measurement of brand initiative adoption rates; meet or exceed adoption rate targets across the portfolio
• Deliver timely, targeted feedback to licensees grounded in data and operational expertise; partner with franchisees to set and achieve measurable performance targets
• Collaborate proactively with cross‑functional departments including Design & Construction, Training, Ops Services, Menu Innovation, Marketing, and IT in a lead capacity on shared initiatives
• Demonstrate brand values and culture and represent the organization as a credible, high‑performing field leader at company events, regional meetings, and franchisee forums

• Consistently meets or exceeds 70% of required brand metrics; applies root‑cause analysis to drive targeted improvement
• Proven experience opening new markets and onboarding new franchisees to the brand
• Strong command of P&L interpretation, financial forecasting, and business performance analysis
• Communicates performance insights effectively at all organizational levels – from crew to franchisee to…