Senior Business Analyst

About the Role

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Cisive is a leading provider of compliant background screening solutions serving mid‑market businesses, nonprofits, and healthcare organizations. This is a dual‑function role for a sharp, collaborative professional who thrives at the intersection of analysis and agile delivery.

You will serve as both the senior business analyst and scrum master for a cross‑functional team supporting our Drug Testing & Occupational Health, Government, and Transportation clients, driving clarity from discovery through delivery in a compliance‑sensitive, regulated environment.

• Partner with product owners and stakeholders to elicit, document, and validate business requirements across Cisive’s background screening workflows.
• Translate complex business needs into clear, actionable user stories, acceptance criteria, and process flows – with particular attention to FCRA compliance requirements.
• Conduct gap analyses, workflow assessments, and process mapping across screening product areas including criminal, verifications, civil, medical, MVR, and drug screening.
• Maintain a well‑groomed, prioritized product backlog in collaboration with the product owner.
• Facilitate discovery sessions, workshops, and stakeholder interviews to align on scope and intent.
• Serve as a liaison between business stakeholders and the development team to ensure shared understanding.
• Define and track KPIs and success metrics for delivered features and solutions.
• Produce high‑quality documentation including BRDs, process diagrams, data flows, and user journey maps.
• Support UAT by developing test scenarios, coordinating with QA, and managing stakeholder sign‑off.

• Facilitate all scrum ceremonies: sprint planning, daily stand‑ups, sprint reviews, and retrospectives.
• Shield the team from external interruptions and protect sprint commitments.
• Track and communicate sprint velocity, burndown metrics, and team capacity.
• Coach team members on agile principles and continuous improvement practices.
• Identify and actively remove blockers, escalating impediments when necessary.
• Foster a psychologically safe, high‑trust team environment rooted in agile values.
• Report sprint health and delivery progress to leadership and key stakeholders.
• Continuously improve team processes through retrospective action items and experimentation.

• 5+ years of business analyst experience.
• 2+ years acting as a scrum master or agile lead.
• Strong proficiency with Jira and agile tooling.
• Experience writing user stories and BRDs.
• Exceptional facilitation and communication skills.
• Ability to manage competing priorities across dual roles.

• CSM, CSPO, or equivalent agile certification.
• CBAP or PMI‑PBA certification.
• Experience in regulated or compliance‑sensitive industries (FCRA, background screening, or HR‑tech).
• Familiarity with process documentation tools (e.g., Confluence).
• Background in SaaS or product‑led organizations.
• Experience with Claude.

• Critical thinking
• Stakeholder management
• Servant leadership
• Conflict resolution
• Data‑driven mindset
• Agile delivery

Cisive is a trusted partner for comprehensive, high‑risk compliance‑driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right talent. As a global leader, Cisive empowers organizations to hire with confidence.

Through our Pre Check division, Cisive provides specialized background screening and credentialing solutions tailored for healthcare organizations, ensuring patient and workforce safety. Driver iQ, our transportation‑focused division, delivers FMCSA‑compliant screening and monitoring solutions that help carriers hire and retain the safest drivers on the road. Unlike traditional background screening providers, Cisive takes a technology‑first approach powered by advanced automation, human expertise, and compliance intelligence—all delivered through a scalable platform.

Our solutions include continuous workforce monitoring, identity verification, criminal record screening, license monitoring, drug & health screening, and global background checks.