Service Administrator

Service Administrator

Link-Belt Mid-Atlantic is a construction equipment company offering sales, rentals, parts, and service. Our legacy is built on quality products and customer satisfaction. Currently we have a Service Administrator role open at our Frederick, MD branch.

Job Description

Summary:

Provide administrative support to service department

Essential Job Functions Include:

• Assist Manager in all service-related paper flow and procedures.
• Open service work orders, track the progress of each by posting the related labor hours and sublet charges, review with Manager for accuracy and close them upon completion.
• Prepare and process all service invoices and credit memos in a timely manner and in accordance with policies established by the accounting department.
• Assist Manager on service-related phone calls and scheduling as needed.
• Monitor labor and other charges stored in work-in-process for accuracy, and to ensure the timely closure of completed repairs.
• Monitor and track all campaigns.
• Maintain mechanic information, driving records and monitor electronic logs.
• Track rental returns and coordinate with Manager to ensure timely repairs.
• Run the WIP report once a week to review with Manager.

Education:

HS Diploma or GED

Experience:

1 or more years of experience in service and equipment industry, preferably with heavy equipment

Skills:

• Proficient in Microsoft Word, Excel and Outlook
• Detail oriented with ability to multitask with frequent interruptions
• Communicate professionally and effectively within organization and with customers

Compensation and Benefits:

• This position offers a pay range of $28 - $34 hourly depending upon experience
• Complete benefits package to include medical, dental, vision, and life insurance, both short-term and long-term disability, 401(k) with company match, paid vacation and holidays.