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Field Service Supervisor, ATC Program - Frederick, MD
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-09-12
Listing for:
Rohde & Schwarz (China) Technology Co., Ltd.
Full Time
position Listed on 2026-09-12
Job specializations:
-
Business
Operations Management
Job Description & How to Apply Below
- Develops and leads remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance.
- Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities
- Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events
- Coordinate and document site survey results ahead of installation
- Manage complex projects involving multiple departments and various technical and business process related deliverables
- Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
- Ensure customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations
- Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance.
- Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.
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