Director of Solution Architecture

About High Gear High Gear is an AI-enabled visual workflow platform designed from the ground up to meet the rigorous requirements of the world’s most highly regulated industries. We are seeking a highly qualified Director of Solution Architecture & Client Strategy. We help large organizations in finance, energy, government, defense and manufacturing dramatically improve visibility, accountability, and manageability of complex, long running and critical processes.

We are profitable and growing rapidly with a focused team that leverages our technology and AI to outperform much larger competitors.

The Role We are adding a senior leadership position to accelerate and deepen our impact within enterprise clients. This new Director-level role will lead our configuration and solution delivery efforts while also serving as a high-caliber consultative resource to drive strategic adoption, uncover new opportunities, and guide our configuration services team to build reusable solution accelerators that shorten sales cycles and increase client adoption and utilization.

You will act as a trusted advisor to senior executives at Fortune-level clients, helping translate complex regulatory and cross-functional operational challenges into High Gear-powered solutions. Reporting directly to the CEO, you will have broad influence across the organization and will help elevate High Gear from tactical operational deployments to strategic enterprise platforms.

Key Responsibilities

• Lead and grow the Configuration Services team, providing strategic direction, quality oversight, and professional development.
• Act as the senior consultative face to clients, in support and coordination with Customer Success. Conduct discovery sessions with C-level and senior leaders to uncover unmet needs, design high-impact solutions, and build executive sponsorship.
• Identify major unmet needs in our verticals and drive the creation of industry-specific solution templates (e.g., leveraging existing and emerging standards such as CMMC or ISO 42001 for AI governance in workflows).
• Partner closely with Customer Success, Sales, and Client Enablement to expand adoption within existing accounts and accelerate movement from operational entry points to executive-level strategic conversations.
• Stay current with regulatory developments in our target industries and position High Gear as the ideal platform to help clients meet compliance and operational excellence goals.
• Develop “solution magnets” and pre-built accelerators/templates in High Gear that address key and developing pain points within our verticals (Finance, Energy, Government, Custom or Defense-specific Manufacturers), enabling dramatically faster deployments and higher win rates.
• Lead or engage cross-functional teams from multiple departments including software engineering and client enablement as needed to deliver exceptional outcomes.
• Travel 1–3 times per month for client workshops, discovery sessions, and executive presentations (typically 1–3 days per trip).

What Success Looks Like (First 6–12 Months)

• Deliver several high visibility “solution magnets” and accelerators that generate measurable interest and additional meetings with senior leadership within target prospects and clients.
• Identify and document at least one key unmet need per primary vertical, with corresponding High Gear solution templates and target messaging ready for rapid deployment.
• Increase the speed and success rate of moving from initial operational deployments to broader strategic adoption.
• Generate measurable growth by building strong executive relationships that support revenue expansion and referenceable client stories.
• Grow and professionalize the configuration services function so it scales efficiently with…