Customer Technical Program Manager

Responsibilities

• Support customer pre‑sales activities by coordinating contractual activities across company stakeholders.
• Serve as the primary technical liaison for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction, Legal, etc.).
• Drive continuous improvement initiatives to standardize processes across the Customer/ADC portfolio.
• Integrate with functional teams to deliver technical projects from pre‑construction to post‑delivery.
• Identify potential project risks early and develop mitigation strategies to ensure successful outcomes throughout the project lifecycle.
• Provide expertise in data center infrastructure to guide customers through the base build and fit‑out phases.
• Measure and track KPIs to ensure that projects meet customer expectations, operational goals, and contractual obligations.

• Bachelor's degree in Construction Management, Engineering or equivalent
• Minimum 5 years Design or project management experience within a data center environment strongly preferred
• Mechanical/Electrical background a minus
• Advanced experience in Excel and/or AutoCAD
• Strong written and verbal communication skills
• Ability to multi‑task, with strong time management and organizational skills
• Ability to maintain discretion and confidentiality at all times
• Ability to understand and follow clear directions and meet specific deadlines with reporting, communication, and project schedules
• Team player across the organization
• Ability to interpret construction drawings and specifications
• May travel at times up to 25%
• Knowledge of construction cost estimating methods and development of scopes of work
• Ability to understand construction project scopes
• Able to monitor and interpret design and schedule changes and forecast their impact on overall project costs