Lead, Refurb

Job Title

The purpose of this job is to assist in overseeing the day to day operation of the department, working closely with the Supervisor to achieve the goals of the department.

• Assist in Supervising the daily activities of the Department.
• Work with the Supervisor to ensure the Refurbished product is being processed accurately and safely in a timely manner.
• Responsible to meet department productivity and quality goals. Review production number and quality audit with staff.
• Communicate refurb production and capacity issues and carry over daily to Supervisor.
• Monitor productivity and accuracy to ensure company standards are met.
• Perform cycle counts and inventories as necessary.
• Work with department management and peers to develop improvements to the Refurb process
• Ensure parts and supplies are stocked to meet repair and refurbishment needs.
• Assist in the training and development of staff.
• Report any security, safety, and housekeeping
• Additional Duties as assigned.

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The first Music & Arts was located in a small house in Bethesda, MD and run by founder Benjamin O'Brien. When Music & Arts opened its doors in 1952, we offered printed music, music lessons, dance lessons, and art supplies. Ben decided shortly after opening his business that he wanted to focus on music to better serve his customers -- a decision that remains intact to this day.

Since the 1990's, Music & Arts has expanded nationwide through organic growth and a series of acquisitions and mergers with other music dealers. In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

• Associates Degree is Required (2 years of experience substitutable)
• Minimum 4 years of relevant work experience with at least 2 years of experience in distribution, transportation, or fleet management
• Must demonstrate flexibility to work in other production areas as determined by work volume.
• Work effectively and communicate and relate well with others.
• Maintain effective and constructive working relationships.
• Ability to meet productivity standards for the department

For our employees who are musicians we offer the unique opportunity of gig leave--take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Pay Rate: $15 - $18/hr depending on location, background and experience.

Music & Arts is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐ related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐ ext. 2862 or by sending an email to