Call Center Team Lead

Overview

Renken Remodeling is looking for an experienced Call Center Team Lead to run the day-to-day rhythm of our call center while supporting our marketing and sales efforts. If you love turning inbound leads into booked appointments, keeping a team motivated, and tracking results like a pro, this role is for you.

This position supports our regional territory and is in-office at our Frederick, Maryland location.

• Lead, coach, and manage a call center team focused on scheduling sales appointments
• Coordinate sales team schedules to ensure smooth daily coverage (no scrambling, no gaps)
• Monitor campaign performance and report clearly and accurately to management
• Ensure outstanding communication with prospective clients via phone, text, and email
• Maintain clean, accurate CRM data entry and reporting
• Partner with leadership to improve workflows, scripts, and team performance (good ideas welcome)

• Prior experience as a call center lead, supervisor, or similar leadership role preferred
• Strong phone-based customer service skills and confidence managing team performance
• Comfortable working in CRM and data management systems
• Excellent communication, organization, and leadership skills
• Ability to work independently in a fast-paced, in-office environment
• Bonus:
  You can keep the team upbeat while still hitting the numbers

• Job type:
  Full-time (40 hours per week)
• Work location:
  
  In-office (Frederick, MD)