Order Processing Specialist

Overview

Responsible for accurately processing new orders, preparing customer and representative correspondence, and resolving customer issues to ensure satisfaction. This role requires strong self‑direction, attention to detail, and organizational skills. The position reports directly to the Order Management Supervisor. This is a hybrid position requiring 2‑3 days in the office per week.

• Product configurations and required options
• Ensure all necessary documentation (PO, Project Information Sheet, Credit Application) is attached for contract review
• Manage Cyberselect Queue and email inboxes for order processing on a First‑In/First‑Out (FIFO) basis
• Communicate effectively with representatives and customers regarding order status, shipping information, and change requests
• Maintain the Lead Time Quote Log for Order Processing Department and executive management review
• Process shipping quote requests in coordination with the Traffic Department and manage re‑consignment requests as needed
• Provide tracking information and shipment updates as required
• Develop and maintain professional relationships with internal and external stakeholders, including BOM Configuration, Applications, STULZ Representatives, End‑Site Users, Regional Sales Managers, Key Account Managers, Shipping, Carriers, Accounting, Engineering, Purchasing, and Planning
• Attend operation calls and answer external customer calls as a representative of STULZ with proper follow‑up directives
• Attend and answer internal calls as a representative for the Client Services team
• Create, maintain, and update project tracking systems – Trello, Excel, MS Project
• Input data into 3rd party sites – e.g., Compass – client requirement for project close‑out
• Assist in the preparation of regularly scheduled reports – external and internal requirements
• Order confirmations & scheduling tasks
• Perform additional duties as assigned to ensure excellent customer service
• Other duties as deemed necessary

• Strong attention to detail and ability to perform essential duties to a high standard
• Excellent customer relations, verbal, and written communication skills

• High school diploma or equivalent required
• 2‑5 years of experience in order processing or a related field
• Familiarity with standard concepts, practices, and procedures in customer service and order processing

• N/A

• Typing speed of 45‑55 WPM
• Ability to follow and give written and verbal instructions in English
• Effective communication skills with coworkers and customers
• Strong multitasking abilities to meet daily objectives
• Basic proficiency in Microsoft Excel and Word, including understanding of basic Excel formulas

• Self‑motivated and self‑directed
• Excellent organizational skills
• Detail‑oriented
• Proficient in Microsoft Outlook, Word, and Excel
• SAP experience preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, stand, use hands to finger, reach with hands and arms, stoop, and talk or hear.

Occasional lifting may be required but should not exceed 25 pounds without additional support. Specific vision ability required by this job includes close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly exposed to an office environment in a manufacturing plant. The noise level in the plant environment is moderate.