Service Support Specialist

Position Overview

As a Service Support Specialist, you will be responsible for taking care of LIVunLtd Systems customer success standards, the incoming calls/emails, web and technician requests. As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations Management /Enterprise Resource Planning (CRM/ERP) system "Salesforce" to manage its operations and key performance indicators (KPI's).

Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.

• Answer inbound calls from customers, technicians, and vendors.
• Monitor tracking and data entry.
• Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
• Follow best practices with Salesforce CRM functionality and case follow‑up standards to ensure customer success.
• Validate and update customer information in Salesforce CRM system.
• Make outbound calls to confirm scheduled service calls when needed.
• Input new customers into Salesforce CRM system.
• Maintain position KPI's and reports daily.
• Receiving parts in warehouse.
• Receiving purchase orders into Salesforce CRM system.
• Retuning parts handling RMA’s to manufacturers and suppliers.

• Excellent customer service skills
• Ability to communicate effectively
• Strong interpersonal skills and problem‑solving ability
• Ability to multitask
• Team player mentality
• Detail oriented
• High school diploma or GED
• Experience with Salesforce CRM system preferred but not required

• Growth opportunities
• A fun, friendly, professional working environment
• Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, LIfe Insurance

Job Type: Full‑time

Hourly Wages: $18 - $21 depending on experience

LIVunLtd is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; "at will" employment remains.