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Customer Success Lead: AI Platform Onboarding & Support
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-05-31
Listing for:
Peraton Labs
Full Time
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Peraton Labs is seeking a Customer Success Lead in Maryland to establish and lead the customer success organization for a generative AI-powered analytical platform. The role encompasses designing the support operating model, building relationships with clients, and ensuring exceptional onboarding and ongoing support.
Qualified candidates have at least 8 years of relevant experience and demonstrated skills in managing support teams and customer success metrics. Candidate must be a US citizen and able to obtain a Secret clearance.
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