Console Attendant

Under the direct supervision of the Director & Chief of Campus Safety, the full-time Console Attendant candidate must be able to participate in the holistic learning process that fosters mental and physical growth for student success. The candidate must also be welcoming, customer service oriented, and able to exhibit patience, leadership, and communication skills in order to gain and retain trust within the community.

The candidate will also provide high-quality service to internal and external community members; operate communication systems (such as telephone and two-way radio); monitor security access and emergency systems and initiate routine and emergency calls.

We seek a candidate who values diversity, equity, and inclusion in all that they do. Candidates must have strong organizational skills and a proven ability to work collaboratively with partners across campus in support of Hood College's mission as a student-centered, liberal arts institution.

Essential Duties include the following. Other duties may be assigned.

Console Attendant (70%)

• Answers incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary;
• Operates communication systems, such as multi-line telephone consoles, two-way radios;
• Initiates routine calls and routes emergency calls appropriately;
• Records messages, suggesting rewording for clarity and conciseness;
• Relay and route written and verbal messages;
• Acts as College receptionist to guests visiting the campus and the Hood Community;
• Operates a two-way radio to dispatch calls to security staff on duty to receive and communicate information; while using prescribed radio procedures;
• Monitors safety systems to ensure that secure conditions are maintained;
• Operates the College's security access system.

Administrative Duties (15%)

• Provides information about the College, as authorized;
• Familiar with College schedules, operating regulations, and locator files;
• Administers keys to buildings, rooms, and vehicles to authorized persons.

Access Control (15%)

• Maintains accurate records and distribution of all academic and administrative building keys.
• Assist with keys and access cards for community members, including camps, special events, reunion weekends, temporary spaces, etc.
• Orders lock changes for all lost keys to ensure safety and security for all staff and faculty.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must treat all members of the community fairly with civility and respect;
• Ability to communicate and exchange ideas effectively with students, faculty, staff, municipal officers, and the public; be alert, friendly, mature, tactful, and firm;
• Excellent common sense applicable to situations with varying levels of urgency;
• Ability to provide appropriate guidance and action in emergencies;
• Ability to handle confidential material;
• Available to work 8-hour shifts to relieve full-time staff;
• May be subject to emergency calls 24 hours per day, seven days per week;
• Must be at least 21 years of age; and
• Must understand and adhere to a belief in the role of college campus safety officers to support the college's mission and to facilitate student education and growth, persistence, and success.

Education and/or Experience

Minimum Requirements/Qualifications

High school diploma or GED and 2-3 years of relevant experience; or an equivalent combination of education, training, and or experience.

Preferred Skills and Characteristics

Campus security experience is ideal; customer service experience is preferred.

Technology Skills

Proficient in MS Office tools (Microsoft Word, Excel, and PowerPoint), e-mail and the Internet. Ability to learn new applications quickly including organization-wide information systems and department-specific software applications.

Language Skills

Strong oral and written communication skills. Ability to effectively provide information and positively respond to questions from both external and internal customers both in person and by phone. Ability to write routine reports and correspondence.

Mathematical Skills

Proficient with statistical and financial concepts. Must have the ability to apply those concepts to tracking, projections, goal setting and interpreting reports. Must be able to draw conclusions from reports and make cost effective decisions regarding programs.

Reasoning Ability

Ability to solve practical problems and deal with a number of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to work independently and as a member of a group in developing and executing project plans. Ability to work in theoretical arena and apply logic as…