Bilingual Spanish Teller- Golden Mile Branch​/Frederick MD

Overview

Specializes in our branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers, and proactively inquire and take ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch‑related operational activities as appropriate (e.g., cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti‑Money Laundering), BSA (Bank Secrecy Act), KYC (Know Your Customer) related activities.
• Adhere to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators as applicable.
• Complete other related duties as assigned.

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand.

Not Applicable.

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language (e.g., Spanish).
• Proficiency to be determined via an assessment.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well‑organized.
• Proven time‑management skills.
• Proven prioritization skills.
• Proficient with internet user‑level technology.

• Bilingual based on branch needs.

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5lbs – 30lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face‑to‑face work environment.

The pay range for this position is $20.00‑$30.41 hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Frederick, Maryland, United States of America.

M&T Bank offers competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug‑free workplace.