Teller, Customer Service​/HelpDesk

Responsibilities

• Deliver a unique customer experience to improve customer financial well-being and loyalty.
• Process a variety of customer interactions and complete teller and branch operations efficiently and accurately.
• Educate customers on alternatives and options for managing financial transactions using technology, tools, and resources.
• Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Apply product and procedural knowledge to solve customer problems while adhering to policies and procedures and demonstrating sound judgment within established limits.

• High school diploma, GED, or equivalent education; a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• No job-specific certification required.
• No specific license required.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Accuracy and Attention to Detail
• Addressing Customer Needs
• Banking Products
• Digital Awareness
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Understanding Customer Needs

Base Salary: $33,000.00 - $55,000.00 (varies by location, market data, skills, experience, and education). Incentive eligible based on company, business, and/or individual performance.

A comprehensive range of benefits for eligible full-time employees, including medical/prescription drug coverage with Health Savings Account, dental and vision options, life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, and dependent care reimbursement. Additional paid time off: maternity/parental leave, up to 11 paid holidays, 9 occasional absence days, and 15-25 vacation days (vary by career level and service).

We provide reasonable accommodations to employment applicants and qualified individuals with a disability. Contact  or call  (say "Workday") to request accommodations. All information is confidential and used only to provide necessary accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and the SAFE Act or FINRA where applicable.