Customer Agent

Customer Agent I (Grade 10)

Current part-time vacancies exist within the MVA Oakland Branch (Garrett County) only. This is an interview and hire position.

The Maryland Department of Transportation Motor Vehicle Administration (MDOT MVA) seeks a dynamic entry‑level customer service agent to perform a variety of duties related to vehicle and driver licensing, titling, and customer support.

Employees must work over six service delivery days, Monday through Saturday, and may be scheduled during evenings to cover MVA service delivery hours.

• Titling and registering vehicles
• Licensing and monitoring drivers
• Issuing identification cards
• Licensing and regulating vehicle‑related businesses
• Enforcing insurance and vehicle emissions inspection laws
• Investigating non‑compliance with motor vehicle laws and regulations and other customer support functions

• Passion for delivering excellent customer service
• Ability to work in a fast‑paced environment
• Problem‑solving ability
• Excellent communication skills

Education
:
Graduation from a standard high school or possession of a high school equivalency certificate.

Experience
:
One (1) year of customer service work experience. Applicants may substitute customer service work experience for required education at a rate of one year of experience for one year of education.

MDOT offers a generous and competitive benefits package.

• The MVA is an equal opportunity employer and does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
• The State of Maryland is dedicated to a drug‑free workplace, and employees may be subject to the State’s Substance Abuse Policy, which includes possible drug testing.
• Reasonable accommodations will be provided upon request.
• Selected candidates may be subject to background and reference checks. A conviction is not an automatic disqualification for employment.
• The MVA is not sponsoring new employees under the H‑1B visa program due to budgetary constraints. All applicants must be legally authorized to work in the United States as outlined in the Immigration Reform and Control Act of 1986.

Relay Service: 1‑800‑201‑7165 TTY: 1‑800‑492‑4575