Customer Service Advisor – Riverdale
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-06-29
Listing for:
Greater Washington Hispanic Chamber of Commerce
Full Time
position Listed on 2026-06-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
- The employee will work their scheduled work hours in a designated Wes Banco location
- Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance
- Advisor's (CSA) are charged with providing excellent customer service while identifying sales opportunities and performing account transactions
- CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as needed
- The CSA is responsible for consumer and business relationship building efforts and focuses on promotion of Bank's products and services
- From an operational standpoint, the CSA is responsible for complying with all established Bank policies, procedures, and security measures
- Responsibilities include operating as a CSR, opening new deposit accounts, and connecting with customers to determine their needs and make recommendations and referrals for products and services to internal and external partners as applicable
- In addition, the CSA is expected to spend time initiating outbound telephone calls focused on proper customer onboarding efforts, prospecting of new Retail customers and consistent promotion
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