Service Support Specialist

As a Service Support Specialist, you will be responsible for taking care of LIVunLtd Systems customer success standards, the incoming calls/emails, web and technician requests. As a Service Support Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd Systems uses an advanced and customized Customer Relations Management /Enterprise Resource Planning (CRM/ERP) system "Salesforce" to manage its operations and key performance indicators (KPI's).

Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.

This is a hybrid role. You should be proximal to Fredricks, MD.

• Answer inbound calls from customers, technicians, and vendors.
• Monitor tracking and data entry.
• Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
• Follow best practices with Salesforce CRM functionality and case follow-up standards to ensure customer success.
• Validate and update customer information in Salesforce CRM system.
• Make outbound calls to confirm scheduled service calls when needed.
• Input new customers into Salesforce CRM system.
• Maintain positions KPI's and reports daily.
• Receive parts in warehouse.
• Receive purchase orders into Salesforce CRM system.
• Return parts handling RMA’s to manufacturers and suppliers.

• Ability to communicate effectively.
• Strong interpersonal skills and problem-solving ability.
• Ability to multitask.
• High School Diploma or GED.
• Experience with Salesforce CRM system preferred but not required.

• A fun, friendly, professional working environment.
• Insurance.

Job Type: Full-time

Hourly Wages: $18 - $21 depending on experience

LIVunLtd is an equal opportunity employer.

Must have a legal right to work in the United States.

All your information will be kept confidential according to EEO guidelines.