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Account Associate III
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-07-30
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Account Manager, Customer Success Management
Job Description & How to Apply Below
- Serves as a key point of contact for WM's Small/Medium business customers
- Operating as part of a team-based queue
- Focuses on retaining and growing the team's book of business
- Manages inbound call requests and proactive customer outreach
- Prevents customer cancellations and secures updated contract agreements
- Achieves success through sound retention strategies
- Utilizes WM sales productivity software tools accurately and consistently
- Manages complex customer demands and addresses escalated customer issues
- High School Diploma or GED (accredited)
- 2 years Experience as an WM Account Associate II
Demonstrates expertise in customer retention strategies and effective communication with Small/Medium business customers. Proficient in managing complex customer demands and utilizing sales productivity software tools to enhance service delivery.
Highest-signal resume keywords- Customer Retention Strategies
- Sales Productivity Software
- Inbound Call Management
- Proactive Customer Outreach
- Escalated Customer Issue Resolution
- High School Diploma
- GED
- Small/Medium Business
- Account Associate II
- Customer Cancellations
- Contract Agreements
- Team-Based Queue
- WM Sales Productivity Software
Position Requirements
10+ Years
work experience
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