Customer Service Representative
Listed on 2026-09-27
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Management
RCI Custom Products
Job Description
Customer Service/Sales Representative (CSR)
Summary:
The CSR is charged with the handling of our company’s most valuable asset – our customers. All CSR’s have the responsibility of welcoming each caller and potential customer to our business and helping them through the process of obtaining quotes and placing orders, as well as providing quality customer service after the sale. A thorough knowledge of the company’s product line and services as well as the physical and mechanical capabilities of our shop is essential.
The ability to quickly trouble shoot and problem solve in an effective and efficient manner with minimum supervision is a necessity. Resolution of problems including delivery, shipping and damage, product quality concerns, as well as all other issues associated with any customer order are the direct responsibility of the Customer Service Representative.
Qualifications
Responsibilities
- Field and direct all calls regarding RFQ, sales, literature requests, customer service issues. Refer as necessary.
- Key in order based on quote or P.O.
- File and Attach appropriate shop drawings for fabrication
- Create and attach parts list
- Create work ticket showing budgeted hours and costs
- Process and log all MRA’s
- Process and log all re-works
- Process and log all cancellations
- Track on time and delayed shipments
- Resolve any and all customer problems
- Accept and forward all requests for literature
- Acquire and maintain thorough knowledge of RCI product lines
- Acquire and maintain thorough knowledge of RCI shop capabilities
- Acquire and maintain thorough knowledge of required connectors
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).