Field Network Technician – Senior Level

Key Responsibilities and Qualifications

The ideal candidate must possess the following:

• Five years of experience administering a local area network/wide area network involving multiple remote locations. Possession of an industry recognized network-related certification may substitute for one year of the required experience.
• Note:
  
  Other combinations of applicable education, training, and experience that provide the knowledge and skills necessary to perform effectively in the position may be considered.
• Develops, operates and maintains various enterprise network systems.
• Works closely with vendors and other network technicians and system engineers to identify performance issues and schedule updates and patches.
• Analyzes and designs new and existing network enhancements.
• Works closely with users to define and document requirements.
• Reviews request to implement new or modify existing networks and determines whether request warrants a full assessment.
• Assembles an assessment team for developing a project assessment plan, if needed.
• Develops a needs assessment document identifying skills/resources required to successfully implement the project.
• Engages technical resources and assists technical and project management teams in the development of functional specification documents as necessary.
• Works with the Project Management Office as needed for project implementations.
• Writes and documents system specifications and configurations.
• Coordinates network testing and assists users with acceptance testing to ensure product being delivered meets project requirements.
• Assists with the installation and maintenance of school system wide area network.
• Performs advance level troubleshooting of enterprise network systems.
• Performs detailed work involving servers, wireless, account creations/deletions/modifications, and system health.
• Works on multiple project requests.
• Engages vendors and advance level network technical resources to assist with best practice implementations and troubleshooting.
• Serves on committees and undertakes special projects as assigned.
• Works with vendors on service level agreements (SLAs) and compliance with these agreements.
• Assists the Network Services Supervisor with administrative responsibilities and organizational management as needed.
• Develops cost projections and assists in acquiring funds for project implementations.
• Provides input on the budget process as it relates to yearly network maintenance.
• Performs inventory control and fix assets tracking for network equipment.
• Performs other duties as assigned.
• Thorough knowledge of the principals and practices of planning, developing, implementing, and maintaining large enterprise network systems.
• General knowledge of business operations, processes and procedures.
• General knowledge of processes, methods and techniques utilized to analyze and evaluate business operations.
• Thorough knowledge of project management and network planning.
• Thorough knowledge of computer systems, servers, Local Area Networks, Wide Area Networks, and Internet systems.
• Skill in analyzing in-coming service tickets and determining the best resources necessary to complete the necessary work.
• Skill in working with construction contractors and vendors to interpret building designs, site plans, and blue prints in order to ensure proper installation of data and voice systems within buildings.
• Ability to analyze and evaluate the feasibility and suitability of information technology projects.
• Ability to plan, document, modify, test and implement enterprise networks.
• Ability to document test conditions, create test plans, test performance, and analyze results.
• Ability to organize work to meet deadlines.
• Ability to establish and maintain effective working relationships with both internal and external customers.
• Ability to communicate effectively.
• Ability to coordinate the work of a team with the work of other units and organizations.
• Ability to develop needs assessments and prepare administrative reports.
• Ability to properly maintain confidential information.