Offsite Event Manager, Audio Visual - Washington, DC

Position Overview

The Offsite Events Manager is responsible for the planning and execution of events at venues where Encore is not the on‑site Event Technology provider. The role ensures successful and profitable execution following Encore’s Production Process and Technical Standards, partnering with sales and operations teams to deliver event execution plans. The Offsite Events Manager reports to a designated Director of Offsite Events.

• Prepare and communicate production & labor schedules, sub‑rental requirements, project scope, execution plan and individual responsibilities to lead crew members, vendors and venue.
• Maintain focus on client needs by attending client meetings, creating and maintaining organized show files, and responding to client concerns, questions, and problems.
• Review sales documents to confirm that the equipment and technical positions meet the client’s needs.

• Communicate event execution plan and on‑site changes, including billing, production schedules and client requests.
• Coordinate on‑site event execution team to ensure appropriate talent‑to‑task assignments are maintained.
• Lead on‑site execution where applicable and review necessary information with crew leads to ensure a successful and profitable event.
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients.
• Mentor Encore team members on event execution and best practices to improve local knowledge base and market experience.

• Assist the Director, Offsite Events with completion and analysis of Production EPT for events as needed.
• Complete Encore post‑event process, including review and approval of timesheets, timely processing of invoices and post‑show reporting.
• Work with the Director, Offsite Events to identify training opportunities for the market‑and‑regional workforce.
• Maintain and routinely update detailed files on venues (dock requirements, elevator sizes, power limits, contacts, load‑in rules, on‑site AV team, etc.).

• Provide event planning and execution support at in‑market venues during slower OSE periods.
• Provide planning, logistical and event execution support to in‑market PMO / Production when requested.

• Hire, train, and develop a team of professionals supporting various divisions; prioritize, lead, and assign work based on team members’ strengths and roles.
• Responsible for all aspects of team member training, career development, and performance management.
• Implement and cultivate a team environment focused on service levels, customer satisfaction, revenue generation, and productivity.
• Ensure team members are equipped with required tools, processes, and procedures for an effective organization.
• Establish strong working relationships with team members within the support center and other departments to achieve team goals.

• High School Diploma required; bachelor’s degree preferred.
• 5+ years of technology experience in the event technology or broadcast industry.
• 2+ years of administrative and customer service experience preferred.
• Strong written and oral communication skills.
• Strong technical background.
• Strong client‑relationship skills.
• Operational logistics experience.
• Works well under pressure.
• MS Office experience.
• Ability to read technical diagrams preferred.

• Deliver World Class Service – Hospitality, Ownership
• Do The Right Thing – Demonstrates Self‑Awareness
• Drive Results – Ensures Accountability
• See The Big Picture – Decision Quality, Manages Complexity
• Value People – Collaborates

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members use high‑end audio‑visual equipment and electrical components and are exposed to heights via lifts and ladders. Working times include irregular hours and on‑call status, including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore for each hotel region.

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