Front Desk Associate

Location:

Riderwood Village by Erickson Senior Living

Join our team as an On Call/Flex Communications Specialist (Front Desk Associate), a crucial role within our community. As the first point of contact for residents, family members, and candidates, you will set the tone for their experience and ensure a warm and welcoming environment.
The total hours worked per year will vary based on organizational scheduling needs
.

• Compensation: $18.25-$19.00 per hour, including shift differential and float rates, based on experience
• A culture of diversity, inclusion, equity and belonging that supports our mission, vision and values
• Medical, dental and vision packages, with annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO plans, PLUS company‑paid volunteer hours for eligible team members in accordance with applicable state law
• 401(k) for all team members 18 and over with a company 3% match
• On‑site medical centers providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on‑site dining venues, plus additional healthy‑choice meal options at discounted prices
• Growth opportunities – grow with the company as we open new communities and expand existing ones
• Education assistance, certification reimbursement and access to over 6,000 courses through an online learning library, designed to enhance current skills and build new ones

• Greet and direct residents, visitors and staff, handling questions and concerns efficiently
• Receive emergency calls from residents and staff and dispatch appropriate personnel; page on‑call physicians as needed in an accurate and calm manner
• Monitor all emergency pull cords for Independent Living residents
• Track status of residents involved in a situation, e.g., transported to a hospital, etc.
• Manage residents’ list alphabetically and by apartment
• Assist with maintaining accurate census information, hospitalizations, deaths, etc., and keep an accurate list of residents who are away and returning
• Log all resident packages and notify residents of a pickup via notice, assuring all mail is dispatched through U.S. Mail at the end of each day; sort and distribute all inter‑office mail

• ON CALL SCHEDULE FLEXIBILITY, HOURS MAY VARY DEPENDING UPON SCHEDULING NEEDS
• NIGHT/ WEEKEND/ HOLIDAY AVAILABILITY
• Receptionist experience required
• Excellent verbal skills
• Ability to multi‑task
• Note:
  
  specific state regulations and requirements may be applicable; these regulations take precedence over the requirements outlined in the job description

Riderwood is a beautiful 120‑acre continuing care retirement community in Silver Spring, Maryland. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Riderwood helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us.

As part of our team, you’ll enjoy flexibility and work‑life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.

Since 1983, Erickson Senior Living’s national network of managed communities has been devoted to one mission—helping people live better lives. If you’re driven to make a difference and feel passionate about what you do, you’ll thrive in an Erickson Senior Living career.

Erickson Senior Living is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected class.