Sr. Manager Policy and Services

Overview

At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long‑term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting‑edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better.

We’re a forward‑thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment because we believe great work and great experiences should go hand in hand.

By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better.

The Senior Manager of Policy & Premium Services will provide strategic leadership for the Policy and Premium Services organization consisting of our Analyst and Premium Accounting functions. Lead the organization to achieve customer and partner satisfaction, meet KPIs, and deliver innovative and efficient processes. Analyst team members are exempt roles that are deeply experienced subject matter experts who research and resolve complex issues related to the variable block of business.

Working with Actuarial, Risk, IT and other business partners, the team analyzes data, resolving issues or recommending solutions to Risk, Compliance or Legal teams. The Premium Accounting team ensures the accuracy of these financial transactions by researching, analyzing and resolving complex accounting, suspense transactions, commission issues and exceptions.

The business has ambitious growth plans and an aggressive digital strategy. The leader must be adept at planning and leading change, with a strong delivery ethic to generate business results, while engaging a large team and collaborating across the business.

• As part of the leadership team of Banner Life Operations, contribute to the strategy, direction, culture and delivery of results for the organization.
• Lead the Policy and Premium Services department to deliver to customer and partner Service Level Agreements and conversion targets, participating in daily demand meetings and taking appropriate short- and long‑term actions.
• Assume Ownership and approve content of business RCM (Risk and Control Matrices).
• Attest that process controls are in place and maintained for compliance with all regulatory requirements and standards that are applicable to premium operations and that the internal control system is effective to provide reasonable assurance regarding the reliability of premium processing and system accuracy.
• Responsible for reviewing all procedural changes with Legal and Compliance to ensure 100% compliance with all state and other regulatory entities.
• Oversee annual budget and Operational Planning and Forecasting processes, ensuring the department is appropriately resourced and operates efficiently.
• Innovate and lead improvements in systems and processes, completing the necessary business cases and overseeing successful implementation. Identify expense reduction initiatives.
• Manage key stakeholders including vendors, partners, and other Banner Life leaders, providing strong communications and visibility of performance through regular service meetings. Build strong relationships, creating action plans to continuously improve service delivery.
• Act as a role model leader, exercising good judgement. Build a strong team, coaching and developing direct reports and setting high expectations on delivery of KPIs.
• Ensure overall compliance of the function with regard to business procedures and company procedures such as Performance Reviews, Timesheet Management, Expense Management, Business Continuity, and Risk Reporting

Education

Bachelor's degree preferred

Experience/Knowledge

6+ years of leadership experience, preferably in Financial Services

Budget oversight and management

Process improvement

Change…