Accounts Receivable Representative

Job Title:

Accounts Receivable Representative

• Review past‑due accounts on a timely basis and determine appropriate collection action for each
• Reduce delinquency rates and aging exposure through consistent, proactive outreach
• Document all collection efforts, account adjustments, and status updates in accordance with established policy
• Prepare and present past‑due account summaries for monthly collection meetings with executive management
• Research disputed and delinquent account balances and correct any errors in the Eclipse system
• Respond to customer correspondence accurately and within a reasonable timeframe
• Partner with Sales and Branch leadership to resolve delinquent accounts, credit holds, and lien or bond issues
• Identify, verify, and document account adjustments according to policy
• Apply working knowledge of lien releases, lien laws, and bond laws to protect Shepherd’s financial position
• Collaborate with the Corporate Controller to manage credit exposure and minimize write‑offs
• Partner with Sales leadership on legal remedies for severely delinquent accounts
• Support credit decisions for new accounts and job accounts with accurate, timely information
• Develop and maintain positive working relationships with customers through professional, respectful communication
• Navigate high‑volume sales‑related requests — job accounts, tax issues, and new customer inquiries — with accuracy and follow‑through
• Communicate clearly across departments to resolve issues before they eskalate
• Represent Shepherd professionally in all written and verbal interactions
• Identify payer trends and non‑payment patterns and collaborate with management to address root causes
• Support improvements to collections workflows, documentation practices, and reporting visibility
• Contribute to cross‑functional initiatives that improve working capital performance

• High school diploma required; some college with an accounting background strongly preferred
• 2+ years of experience in accounts receivable, collections, or a customer‑facing accounting role
• Working knowledge of lien releases, lien laws, and bond laws
• Proficiency in Microsoft Office; experience with Eclipse (Solar Eclipse) or similar ERP is a plus
• Basic understanding of accounting and mathematical concepts
• Strong written and verbal communication skills — effective and professional under pressure
• Organized, detail‑oriented, and able to meet deadlines in a high‑volume environment
• Light travel may be required (less than 10%)
• Ability to successfully complete pre‑employment screening requirements

Shift and

Hours:

Monday - Friday; 8 am to 5 pm.

Compensation Details: The expected starting rate of pay for this position is $33.50 per hour, depending on experience.

This job description is intended to describe the general nature and level of work performed by individuals occupying this position of employment. It is not intended to be construed as an exhaustive list of all duties, responsibilities, and skill required of all individuals assigned to this job title. Management reserves the right to modify all or part of this job description at its discretion in order to meet location requirements, staffing levels, and/or any other needs of the business.

All of the essential functions of the job, as defined by the Americans with Disabilities Act and/or equivalent state law, may not have been described. All requests for reasonable accommodation(s) will be reviewed and evaluated on a case‑by‑case basis.

Equal Opportunity Employer / Vet / Disabled