Universal Banker I

Overview

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Universal Banker I – Full Time Clerical – Willards, MD, US

Salary information and requisition details have been omitted for clarity in the application description.

• Customer Service
• Deliver prompt, professional, and friendly service to customers.
• Process routine customer transactions accurately and efficiently.
• Open and maintain consumer deposit accounts.
• Identify customer needs and make appropriate product and service recommendations.
• Assist customers with account inquiries and service requests.
• Build and maintain positive customer relationships.

• Digital Banking Support
• Assist customers with enrollment and basic use of digital banking services.
• Support online banking, mobile banking, debit cards, and voice banking services.
• Provide basic troubleshooting assistance for digital banking products.
• Educate customers on digital banking features and security best practices.

• Operational Responsibilities
• Complete customer maintenance requests and account updates.
• Process back-office functions (such as unposted and NSF reports and research).
• Ensure documentation is accurate and complete.
• Maintain operational and regulatory compliance.
• Participate in branch audits and reviews as assigned.
• Perform other duties as assigned.

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Basic computer proficiency.
• Strong attention to detail.
• Ability to work in a fast-paced environment.
• Willingness to learn banking products, systems, and procedures.
• Competitive salary and benefits package.
• Opportunities for professional development and training.