Client Relationship Manager – III

• responsible for managing significant client relationships and ensuring excellent client service and delivery to the client base
• drive product efficiency projects and may lead other business-related projects
• work closely with new business development staff
• oversee the day-to-day operations and reporting delivery to those clients done with the client service associates assigned to your deals
• review and accept new client relationships based on business line account acceptance policies and procedures
• provide quality service based on client needs, wants, and expectations; align actions accordingly; remain sensitive and responsive to both internal and external clients
• identify business risks and operational challenges and take steps to mitigate risk and enhance operating systems and processes
• coordinate the development and implementation of operational changes within the unit
• manage staff, hire new staff, and/or train staff to successfully meet business objectives

• 8+ years of related experience in Corporate Trust or similar field
• Bachelor's degree or equivalent experience required
• Previous leadership experience required
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Advanced speaking and writing communication skills
• May require up to 25% travel

Demonstrates advanced knowledge of banking operations and regulatory compliance while effectively managing client relationships and leading teams to achieve business objectives. Strong communication skills and the ability to identify and mitigate operational risks are essential.

• Corporate Trust Experience
• Leadership Experience
• Banking Operations Knowledge
• Regulatory Compliance Expertise
• Client Relationship Management

• Banking Operations
• Deposit Operations
• Loan Administration
• Treasury Management
• Commercial Banking Products
• Risk Mitigation
• Operational Change Implementation

• Communication Skills
• Client Service Orientation
• Team Management

• Corporate Trust
• Regulatory Compliance
• Industry Standards
• Business Development
• Client Service Associates