Escalated Case Resolution Specialist, Health
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-07-18
Listing for:
State of Maryland
Full Time
position Listed on 2026-07-18
Job specializations:
-
Government
-
Customer Service/HelpDesk
Job Description & How to Apply Below
State of Maryland, through the Maryland Health Benefit Exchange (MHBE), seeks an Admin Officer II / Escalated Case Resolution Coordinator to research and resolve escalated cases involving Medicaid, QHP, and SADP. The Coordinator will serve as a subject‑matter expert and support the Consumer Assistance Division, ensuring compliance with state and federal mandates on eligibility determination.
The role involves managing escalations, documenting outcomes, and communicating with consumers via phone,
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