Case Management Assistant- Emergency Relief

Case Management Assistant
- Emergency Relief

Job Category
:
Support Services

Requisition Number
: CASEM
012665

• Posted :
  September 24, 2026
• Full-Time

Showing 1 location

Job Summary

T he Care Management Assistant (CMA) is an essential member of the Integrated Care Management team. The CMA works directly with patients by conducting outreach and assessment of patients during transitions in care and closing care gaps related to quality measures. Additionally, the CMA will respond to and complete a wide range of clinical and administrative tasks as directed by the care management team.

The CMA will work under the guidance of the care management staff and will collaborate with other Frederick Health departments as well as community partners.

This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.

Example of

Essential Functions:

• Gaps in Care:
  Supports value-based care contracts by outreaching to attributed patients, generating orders/referrals, obtaining medical records, and scheduling appropriate appointments to close identified quality measure gaps. Provides education on importance of health maintenance and routine testing to patients.
• Ability to access and utilize multiple software systems to identify target patients and complete required documentation.
• Outreach to patients during care transitions to assess understanding of discharge instructions, provide education as appropriate, ensure follow up appointments are made, and identify barriers that may lead to poor health outcomes and/or readmission.
• Collaborates with primary care team, other Frederick Health departments, and community partners.
• Navigating Social Determinants of Health (SDOH) barriers by assessing and identifying SDOH related problems and providing information and referral to the appropriate community resources while collaborating with care managers.
• Fosters trust with patients to facilitate engagement with care management
• Responds and takes actions on a wide range of clinical and administrative tasks
• Proficient in scheduling appointments in electronic health record
• Appropriately takes calls and responds timely to messages/tasks from patients and care team.
• Participate in all staff meetings/in-services
• Other duties as assigned

Required

Knowledge, Skills and Abilities:

• Knowledge of medical terminology
• Ability to provide clinical education on the importance of routine health screenings and education during care transitions that is within the scope of the CMA role.
• Demonstrate effective interpersonal and communication skills
• Professional personality
• Ability to collaborate with a multidisciplinary care team
• Highly reliable and able to prioritize competing tasks

Minimum Education , Training, and Experience

Required:

• AA degree with at least 3-5 years of clinical work experience in a healthcare setting preferred
• Certified Medical Assistant or Certified Nursing Assistant certification preferred
• Must have current CPR certification

Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

• _X_ Neonate (0 thru 30 days)
• _X_ Infant (31 thru 12 months)
• _X_ Child (13 months thru 12 years)
• _X_ Adult (18 years thru 65 years)
• _X_ Geriatric (66+ years)

If applicable, must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status. Possess the ability to interpret the appropriate information needed to identify each patient’s requirements relative to his/her age-specific needs and to provide…