Spa Assistant Manager

# Spa Assistant Manager Live! Casino & Hotel Maryland Full Timemid Hanover, Maryland, USPosted Yesterday##

Role Overview Live! Casino & Hotel Maryland is hiring a mid-level Spa Assistant Manager. This is a full-time role in Hanover. posted yesterday. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoringORInventory Compensation Benefits Min USDYr Max Sign  up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job description

Min CompensationUSD $45,576.00/Yr.Max CompensationUSD $62,863.00/Yr.### Overview Why We Need Your Talents:

The Spa Assistant Manager plays a key leadership role in delivering exceptional wellness experiences at Live! Casino & Hotel by supporting the day‐to‐day operations of the spa. As a partner to the Spa Manager, you help ensure every guest interaction reflects the highest standards of service, professionalism, and care, creating a relaxing and seamless environment from arrival through departure. Your ability to lead by example, support team performance, and maintain operational excellence ensures that the spa operates efficiently while consistently exceeding guest expectations.

By balancing guest service, staff development, and administrative oversight, you help create an organized, high‐performing environment that promotes both team engagement and guest satisfaction.### Responsibilities Where You'll Make an Impact:

Guest Services & Operations
* Support the Spa Manager in managing daily spa operations, ensuring service excellence at every touchpoint.
* Assist with overseeing front desk responsibilities, including guest check-ins/outs, appointment scheduling, and payments.
* Resolve minor guest issues or complaints and escalate complex matters to the Spa Manager as needed.
* Maintain thorough knowledge of spa services, promotions, products, and policies to effectively communicate with guests and team members.
* Monitor guest satisfaction and contribute ideas to enhance the overall spa experience.

Team Support & Leadership
* Serve as a supervisor on duty when the Spa Manager is not present.
* Provide training and support to front desk and service team members.
* Communicate daily expectations, service goals, and updates to the team.
* Help coordinate shift coverage and staff schedules.
* Contribute to staff communication and record-keeping (e.g., logbook, memos).Administrative & Facility Support
* Assist with supply ordering and inventory control; ensure retail and operational areas are properly stocked.
* Maintain facility readiness, including cleanliness, safety, and functionality of all spaces and equipment.
* Process daily sales reports, reconcile payments, and assist in monitoring financial transactions.
* Support marketing initiatives and promotional efforts as directed by the Spa Manager.
* Ensure adherence to spa policies, procedures, and company standards.
* Represent the spa at community events when needed.
* Other duties as assigned.

Skills To Help You Succeed
* Strong customer service and interpersonal skills.
* Leadership ability with a collaborative, hands-on approach.
* Detail-oriented, highly organized, and proactive problem solver.
* Comfortable handling money and processing transactions.
* Excellent verbal and written communication skills.
* Ability to handle multiple tasks efficiently and calmly under pressure.
* Familiarity with spa booking systems and standard office software.
* Willingness to work flexible hours, including evenings, weekends, and holidays.### Qualifications Must-Haves:
* High School Diploma or General Education Degree required.
* College coursework or degree in Hospitality, Business, or a related field preferred.
* 2+ years of customer service or spa/hospitality experience required.
* Knowledge of spa services and luxury service standards is preferred.
* Previous experience in a supervisory or leadership role is a plus.
* Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

Physical Requirements
* Ability to stand and walk for…