Benefits and Wellness Specialist

The Benefits and Wellness Specialist is responsible for benefits and wellness program administration for employees and retirees of the City of Frederick. The position processes and audits benefit enrollments and changes for all employees, retirees, and beneficiaries on all benefit plans: including but not limited to health, dental, vision, life, disability, flexible spending, and all voluntary benefits. The position provides information among employees, retirees, payroll, vendors, and other partners, providing clear and responsive information.

This position is responsible for maintaining all employee and retiree benefit records, forms, and documents, and works directly with vendors on billing adjustments as needed. This position serves as the City’s COBRA administrator, supports annual benefit renewal and open enrollment activities, and creates and oversees wellness initiatives that promote employee well-being. This role requires sound judgement, discretion, attention to detail, strong customer service, and the ability to manage confidential information and multiple deadlines with general supervision.

• High school diploma and post-secondary training in Human Resources, business administration or other related field, or a combination of education, training, and work experience.
• Two (2) years of progressively responsible experience in employee benefits, employee wellness, Human Resources, or closely related function. Experience must include direct responsibility for benefits administration, enrollment, eligibility, employee benefit support, or vendor coordination.

• Vehicle Operator’s license with satisfactory driving record that meets insurability standards of the City’s insurance carrier is required. The employee must maintain the license for the duration of their employment.

• Proficient in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Outlook.
• Ability to learn and effectively use software systems.
• Strong attention to detail and the ability to review documents and data for accuracy, identify discrepancies, and complete timely follow-up.
• Excellent verbal and written communication skills, including the ability to explain complex benefit information clearly and accurately.
• Ability to manage multiple tasks and competing priorities with frequent interruptions/problem solver.
• Strong customer service and interpersonal skills, with the ability to interact professionally and respectfully with employees, retirees, beneficiaries, vendors, and other partners.
• Ability to exercise sound judgment and discretion and maintain the confidentiality of sensitive information.
• Basic to intermediate mathematical skills including the ability to perform mathematical calculations using addition, subtraction, multiplication, division, decimals, percentages.
• Ability to adapt to changing regulations, plan provisions, systems, processes, and organizational needs.

The physical demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to move about in an office setting, to remain in a stationary position for extended periods of time, to compile and retrieve information from computers, telephones, etc., to draft and write, to handle paperwork and position self in the course of work. The employee must occasionally lift and/or move up to 20 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The incumbent must have the ability to express or exchange ideas in the spoken word and include activities where detailed or important spoken instructions must be conveyed to other workers accurately or quickly.

The incumbent perceives the nature of sounds at normal speaking levels with or…