Data Center Technician, DCC Communities

Overview

Job  | Amazon Data Services, Inc.

- A19

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure. You ll play a pivotal role in maintaining the heartbeat of the world s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. The Data Center Technician role involves in-depth hardware and network diagnostics, followed by physical repair, as well as participating in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You ll collaborate with people across AWS to deliver high safety and security standards while providing scalable capacity at a low cost for our customers. This role promotes an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE:

Amazon does not sponsor immigration for this role. Lump sum relocation stipend is provided to eligible candidates.

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
• Serving as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on-call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on analysis of operational issues.
• Helping to interview, train and onboard new team members.

• Lifting and moving material up to 40 pounds each.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• This role supports data centers in various operational stages and may require travel to established locations for training until the assigned site becomes fully operational.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the facility is operational.
• Travel frequency will vary based on business needs and the operational status of the assigned facility.

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Our Data Center Technician professionals have industry-leading technical abilities and demonstrate breadth of knowledge. They:

• Take ownership of technical issues brought by customers, engaging other teams to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Are biased to act in the absence of direction or support.
• Improve effectiveness through process innovation.

You will be required to work shift work that includes days, nights, weekends, and holidays.

About the team: AWS values diverse experiences. If you do not meet all preferred qualifications, we encourage you to apply. All backgrounds are welcome, and non-traditional career paths are considered.

Why AWS? Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continuously innovate to power customers from startups to Global 500 companies.

Inclusive Team Culture:
We foster inclusion and collaboration through employee-led and sponsor-supported groups and events that empower our people.

Mentorship & Career Growth:
We offer mentorship and resources to help you grow professionally and reach your goals.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our benefits include health insurance (medical, dental, vision, prescription, Basic Life & AD&D, optional supplemental life), EAP, Mental Health Support, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement, 401(k) matching, paid time off, parental leave, and more. Learn more about benefits at the Amazon careers site.

The base salary range…