Managed Services Engineer – Evergreen Pipeline

Description

We are continuously building our pipeline of Managed Services Engineers with experience working in Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs).

This evergreen requisition is designed to identify engineers across Service Centers, Security Operations, Monitoring Operations, Cloud, Identity, Endpoint, and Infrastructure environments who thrive in fast‑paced, SLA‑driven managed services delivery models.

This is an evergreen pipeline requisition. Qualified candidates will be reviewed and contacted as new client engagements and service center roles become available that align with their background and experience.

This evergreen requisition is specifically intended for professionals who have prior experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment. Due to the operational structure, service delivery model, and multi‑tenant technical scope of our organization, applicants must have direct experience supporting external customers in a managed services capacity.

• Service / Solution Center (Helpdesk / SCE)
• Security Operations Center (SOC)
• Monitoring / Network Operations Center (MOC / NOC)
• Cloud Operations & Infrastructure Support
• Identity & Endpoint Engineering
• Managed Detection & Response (MDR)

Assignments are aligned based on technical background, certifications, and client engagements.

Because this is an evergreen pipeline requisition, this posting may not correspond to an immediate open position. Applicants will be evaluated and maintained within our managed services talent network. As new roles open, candidates whose experience aligns will be contacted by our recruiting team to discuss next steps.

• Provide operational support across multi‑tenant managed environments.
• Monitor, triage, and remediate incidents, alerts, and service requests.
• Support Microsoft cloud, identity, endpoint, and infrastructure platforms.
• Investigate security alerts and participate in incident response.
• Administer user identities, access, and authentication platforms.
• Support endpoint provisioning, compliance, and policy enforcement.
• Monitor infrastructure performance, uptime, and service health.
• Execute patching, vulnerability remediation, and baseline hardening.
• Escalate complex issues to engineering or architecture teams.
• Document troubleshooting steps, SOPs, and client configurations.
• Operate within SLA, KPI, and managed contract service frameworks.
• Strong customer service orientation and service‑first mindset.
• Ability to work directly with external customers in a professional, consultative manner.
• Clear communication across email, ticketing platforms, phone, and collaboration tools.
• Confidence supporting executive users and high‑visibility client stakeholders.
• Ability to balance technical remediation with customer education and guidance.

• Microsoft Azure (IaaS / PaaS)
• Virtual Machines, Networking, Storage
• Azure Backup & Site Recovery

• Microsoft Entra  (Azure AD)
• Conditional Access & MFA
• RBAC & Identity Governance

• Microsoft Intune (MDM / MAM)
• Windows Autopilot
• Device Compliance & Configuration Policies
• Hybrid & Azure AD Join

• Microsoft Sentinel (SIEM / SOAR)
• Microsoft Defender for Endpoint
• Defender for Cloud
• Defender for Identity
• Threat Detection & Incident Response

• Exchange Online
• SharePoint Online
• Microsoft Teams
• Licensing & Tenant Administration

• RMM tools (Connect Wise, Datto, Ninja, etc.)
• SIEM platforms (Sentinel, Splunk, QRadar)
• Ticketing systems (Service Now, Autotask, Jira)
• Network & infrastructure monitoring tools
• MDR / XDR solutions

• Prior experience working in an MSP or MSSP environment.
• Experience supporting multiple customers or tenants simultaneously.
• Familiarity with centralized operations centers (Service Desk, SOC, NOC, MOC).
• Understanding of SLA‑driven service delivery models.
• Strong incident management and…