DCO Tech

Responsibilities

As a Data Center Technician, you will manage the heartbeat of AWS’s global infrastructure by performing hardware and network diagnostics, physical repairs, and participating in on‑call duties.

• Perform server rack installations and hardware break‑fix on various components.
• Troubleshoot network issues and respond to operational incidents that impact service availability.
• Conduct routine network, server hardware, and operating system repairs to maintain overall availability of AWS services.
• Act as the primary contact point for internal and external stakeholders, including engineers, developers, vendors, and contractors.
• Participate in scheduled maintenance and change‑management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

• Lift and move materials up to 40 pounds.
• Work in cramped and/or elevated locations.
• Bend, lift, stretch, and reach.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely.

• Shifts longer than 8 hours to support 24/7 operations, including nights, weekends, and holidays.
• May be assigned to a facility still under development; training may require travel to established locations until the site becomes fully operational.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

• Take ownership of technical issues brought by the customer base and engage other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act bias toward action in the absence of direction or support.
• Improve effectiveness through process innovation.

• Work a flexible schedule, including weekends, nights, and holidays.
• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
• Bachelor’s degree or equivalent professional or military experience in an IT‑related field (e.g., computer science, network engineering).
• Industry‑standard certifications (CompTIA, CCENT, Network+).
• Understanding of Linux or similar operating systems.
• Experience training and onboarding new team members.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information.

NOTE:

Amazon does not sponsor for immigration, including for H‑1B, TN, and other non‑immigrant visas, for this role.

NOTE:

Lump sum stipend will be provided to eligible candidates who relocate for this position.