Salesforce Consultant

Job Description

Salesforce Consultant (Sales Cloud & Service Cloud Voice)

• 3+ years of experience with Salesforce Sales Cloud and Service Cloud.
• Hands‑on experience with Service Cloud Voice and Amazon Connect integration.
• Strong understanding of Salesforce declarative tools and security model.
• Familiarity with CTI concepts and telephony integration.

• Salesforce Certified Sales Cloud Consultant (preferred).
• Salesforce Service Cloud Consultant (preferred).
• AWS Certified Cloud Practitioner or Amazon Connect experience (nice‑to‑have).

• Solution Design & Implementation
  • Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.
  • Softphone setup, screen pops, call logging, and Omni Channel routing.
  • Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
  • Develop scalable solutions aligned with Salesforce best practices.
• Business Analysis
  • Gather and analyze business requirements from stakeholders.
  • Translate requirements into functional specifications and technical designs.
  • Recommend process improvements leveraging Salesforce capabilities.
• Integration & Automation
  • Implement automation using Flows and other declarative tools.
  • Ensure seamless integration between Salesforce and Amazon Connect.
  • Validate call routing, IVR flows, and screen pop functionality.
• Testing & Deployment
  • Conduct UAT and support deployment to production.
  • Troubleshoot issues related to voice integration and Salesforce configuration.
• Training & Support
  • Provide end‑user training and create documentation.
  • Offer post‑implementation support and resolve technical issues.

$110,000-$120,000 a year