Help Desk Support Analyst; Associate-Level

Help Desk Support Analyst (Associate-Level)

Employment Type: Full-time

Compensation: USD 50,000 - USD 65,000 yearly

The analyst will support and manage the functionality and efficiency of desktop computers supporting the OPMED operations, including providing hardware and software services to end users. The analyst will work as part of Tier 1 and Tier 2 service teams to respond to user inquiries, troubleshoot issues, and manage incident tickets using the ticket system.

Shift /

Hours:

• Monday - Friday
• 8:00 AM to 4:00 PM

Job Responsibilities:

• Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, OS troubleshooting and resolve network connectivity, cabling, and configuration issues.
• Provide Tier I/II help desk support by diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating as necessary.
• Support standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365.
• Utilize the ticket system to manage workload and obtain work assignments.
• Perform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment.

Qualifications:

• Active T3/Secret Security Clearance
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (e.g., CompTIA Security+ CE)
• 1-2 years of experience within a Help/Service Desk environment
• Experience with remote connection and troubleshooting Windows laptop computers
• In-depth knowledge of the most recent versions of Microsoft Operating System, Microsoft Office applications, and other common desktop applications
• Familiarity with basic troubleshooting techniques for personal and network printers
• Strong customer service skills and ability to interact with a diverse user base
• Excellent written and oral communication, interpersonal and organizational skills
• Ability to prioritize and manage multiple tasks

Preferred:

• Experience working in a Department of Defense (DoD) environment
• Problem solver and troubleshooter who thrives in resolving complex problems
• Experience providing quality service and support for mission-critical systems and VIP end users
• Excellent communication skills (written and oral) and interpersonal skills
• Superior organizational skills, attention to detail, and ability to prioritize and manage multiple tasks

Link Solutions Inc. offers a competitive compensation and benefits package including paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentive, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.