Client Services Specialist

client services specialist i

• date posted: 5/21/2026
• location: central office - 191 south east st.
• date available: 07/01/2026
• closing date: 06/02/2026

probationary employees are not eligible to apply for vacancies or promotions during their probationary period

all education provided on your application must be supported by attaching a scanned copy of your high school diploma, transcription or college/university transcript.

under the fair labor and standards act this position is exempt from overtime. Actual salary placement will be in accordance with the salary procedures of the frederick county public school system. Please see linked salary scale for the full range.

the primary function of this position is to provide phone and email support to users to resolve questions and problems related to information technology and to perform skilled work in the support for computers, related peripherals and computer networks by installing, maintaining, and repairing hardware and software and basic network connectivity. Reporting directly to the supervisor of technology support, the client services specialist i, this position falls under the department of technology infrastructure’s, technical support division.

• respond to incoming requests from users on daily questions and problems.
• ensure user satisfaction at every step of problem resolution.
• accurately log and document all help desk contacts using established procedures.
• follow up on referrals using established procedures to ensure user satisfaction.

• explain technical information and procedures in laymen's terms.
• interpret and apply regulations, procedures, and related information.
• inform users of information technologies and services provided by fcps.
• maintain working knowledge of common fcps information technology (hardware, software, and networks).
• assist in development of informational and training materials.
• work directly with end-users to resolve the problem related to information technology (hardware, software, and networks).
• gather information, diagnose the end-user's needs, and conduct research to find applicable solutions.
• follow-up with the end-user to confirm that the solution was effective in solving their issue.
• refer unresolved problems or questions to appropriate staff using established procedures.
• identify and elevate situations requiring urgent attention by supervisor.

• assign, maintain, and update user accounts and passwords on assigned fcps systems.
• perform software updates and upgrades to resolve problems.
• set-up and install technology equipment including desktop computers, laptops, printers and related peripherals.
• install system approved software and perform updates/upgrades.
• evaluate hardware and software performance under various applications, with various operating systems, hardware configurations and software combinations.
• troubleshoot pc/peripheral problems and provide technical support regarding the use of desktop computers, laptops, printers, related peripherals, and local and wide area networks.
• complete assigned software and hardware installations.
• complete hardware maintenance and repairs on computers and printers.
• troubleshoot basic network connectivity problems between the networked device and the network switch.
• assist with basic ms office type applications (ms office, open office, google apps, etc.) questions and issues and provide training and support to improve the organization’s overall proficiency in completing tasks using these applications.
• provide technical expertise and support.
• communicate unresolved technical issues to supervisor in a timely manner.
• assist in the implementation of new technology initiatives.
• assist in the evaluation of new pc and peripheral hardware.
• identify future applications of technology and promote new technologies to address school system needs.

• identify cost saving technologies and processes.
• work safely, efficiently and effectively with minimal supervision.
• provide backup assistance to other technicians.
• develop and maintain effective working…