DCO Tech

Job :  | Amazon Data Services, Inc.

- A19

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Performing server rack installations, hardware break‑fix on various components, and troubleshooting network issues.
• Responding to operational incidents that impact service availability and carrying out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services.
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Performing on‑call duties and participating in scheduled maintenance and change management activities.
• Contributing to documentation and process improvement initiatives based on analysis of operational issues.
• Helping to interview, train, and onboard new team members.

• Lifting and moving material up to 40 pounds.
• Working in cramped and/or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to 8+ hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.

• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• Position may be assigned to a facility still under development, potentially requiring travel to established locations for training until assigned site becomes fully operational.

• Ability to travel to or commute between data center locations (over 50 miles) or commute less than 50 miles as required by business needs.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of assigned facility.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Show a strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act in the absence of direction or support with bias to act.
• Improve effectiveness through process innovation.

• Experience in computer networking.
• Experience with computer hardware troubleshooting and repair.
• Can lift and rack equipment up to 40 pounds.

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).

USA, MD, Frederick: 30.00 – 54.00 USD hourly
USA, VA, Dulles: 30.00 – 54.00 USD hourly
USA, VA, FREDERICKSBURG: 30.00 – 54.00 USD hourly
USA, VA, Fredericksburg: 30.00 – 54.00 USD hourly
USA, VA, Haymarket: 30.00 – 54.00 USD hourly
USA, VA, Herndon: 30.00 – 54.00 USD hourly
USA, VA, MANASSAS: 30.00 – 54.00 USD hourly
USA, VA, Manassas: 30.00 – 54.00 USD hourly
USA, VA, Sterling: 30.00 – 54.00 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.