CX Research and Evaluation Analyst

Join to apply for the CX Research and Evaluation Analyst role at Bixal

2 weeks ago Be among the first 25 applicants

Join to apply for the CX Research and Evaluation Analyst role at Bixal

Get AI-powered advice on this job and more exclusive features.

Important Notice For Applicants

At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in  or from  Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.

Important Notice For Applicants

At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in  or from  Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.

Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Need Assistance or a Reasonable Accommodation?

If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at  and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.

Why Bixal?

Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.

Our Values

• People-First:
  Emphasizing the importance of people in all aspects of work.
• Collaboration and Transparency:
  Valuing teamwork and open communication.
• Growth Mindset:
  Encouraging innovation and continuous improvement.
• Creating Lasting Impact:
  Focusing on meaningful outcomes and positive change.

About

The Role

The CX Research and Evaluation Analyst plays a key role in supporting our client’s initiative—an effort to identify which service changes lead to the greatest improvements in customer outcomes. This role blends program evaluation and performance measurement methods with human-centered design (HCD) approaches to help the Veterans’ Experience Services (VES) portfolio build a shared understanding of what’s broken and why. Working closely with analysts, program teams, and VA stakeholders, the specialist contributes to the development of measurement frameworks that connect user experience insights to system performance and outcomes.

This is a full-time position contingent on contract award by our client, with a defined performance period of one year.

This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.

Compensation

The salary range for this role is $100,000 – $115,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.

Responsibilities

• Support the design and implementation of experience-focused measurement frameworks that link qualitative data to program performance and Veteran outcomes.
• Apply light-touch HCD methods to surface qualitative insights that inform measurement priorities and system-level improvements.
• Collaborate with…