Outreach Subject Matter Expert; SME

Job Title:

Outreach Subject Matter Expert (SME)

Job Category:
Information Technology

Time Type:
Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type:
Regular

Percentage of

Travel Required:

None

Type of Travel:
None

Provide direct user support and response to customers using AEA Tools for questions regarding account administration, system and network status. Support/interface with the customer via phone, VTC, email, chat, and applicable online presence, such as JIRA, Confluence, SharePoint, and Spy Space.

• Respond to system issues and perform first level corrective maintenance
• Respond to complicated user questions
• Provide advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
• Provide first line communications to the customer team to ensure appropriate operational awareness is available in a timely and concise manner
• Create additional SOPs as needed to perform corrective maintenance

• Ten (10) years of demonstrated hands‑on experience with Intelligence Community (IC) tools and capabilities.
• High school diploma
• Understanding of product workflows in an operational setting.

• Bachelor’s degree from an accredited university is highly desired.
• Operational experience as an analyst preferred.

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities.

Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

$84,900 - $178,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.