Customer Success Engineer; Federal TS​/SCI w​/FSP

Overview

Forward Networks is transforming how the world’s most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry’s first network digital twin — a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment.

Our customers include global leaders such as Goldman Sachs, Pay Pal, S&P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security.

Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations.

Forward Networks is looking for a Customer Success Engineer to provide world-class post-sales technical leadership to our client base, with a focus on our Federal team.

• Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
• Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Walking customers through the various stages of adoption with Forward Networks Platform
• Collaborating with internal Product Management, Engineering, Sales and Marketing teams
• Some travel to customer locations

• B.S. Computer Science or equivalent educational experience
• TS/SCI with a CI Clearance Required
• 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

• Strong understanding of Networking and Security fundamentals
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, etc.)
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques;
  Superior presentation skills
• Excellent analytical and problem-solving skills, with the ability to provide quick resolution to problems
• Demonstrable success in thinking strategically, executing tactically while maintaining high levels of customer satisfaction and retention in a fast-paced environment

• One or more of the following certificates: CCIE, JNCIE or VCDX
• Experience in working for a startup company
• Working knowledge of API-driven workflows and scripting languages (Python, Bash, jq, Graph
  
  QL, etc.)

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary + bonus is expected to be between $260,000/yr to $290,000/yr. The offered compensation may also include stock.