Customer Technical Specialist V

Job Description

Job Description

Customer Technical Specialist 5

Location:

Silver Spring, MD
Duration: 6+ Months
Rate:
Up to $36.50/hr BOE

Peraton is looking for an onsite Network Operations Center Technician to monitor and enterprise environment consisting of 5,000 plus network devices, over 6,000 servers and 100s of applications.

The mission of this group is to provide 24x7x365 operational and administrative support for the client and to manage all incoming and outgoing support requests related to the network and business infrastructure while working with internal and external customers and teams to drive and coordinate issues to resolution within defined SLAs. Provide support with shift (3 varying shifts) based work, providing 24x7x365 coverage and support at the FDA White Oak (10903 New Hampshire Ave, Silver Spring, MD) location.

Monitor systems, applications including high and low level network wide performance monitoring, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues.

The shifts are Sunday - Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am and
Wednesday - Saturday 6am-2pm, 12pm-10pm, and 10pm-6am.

Required:

Cisco networking skills
1-3 years of NOC experience
Solar Winds monitoring experience
Service Now or other ticketing systems
Ability to concurrently manage multiple tasks
Strong troubleshooting skills

Preferred Experience /Skills/Certifications/Education
Cisco CCNA
CompTIA
Knowledge of network technologies, connectivity, protocols, and security.

Please do not send candidates that job hop.

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Technical Services Company that services the Defense and Aerospace Industries

Technical Services Company that services the Defense and Aerospace Industries