Desktop Support Technician, Associate

Time period: 12 month duration (May 2026 to Early May 2027)

Location: Bethesda, MD

Required Clearance: Active Public Trust

Required: Active NIH Badge (must be currently active)

Onsite: 5 Days a Week Onsite

LCG is seeking a skilled Desktop Support Technician, Associate to join our dynamic and highly skilled team. In this role, you will provide technical support for hardware, software, operating systems, and mobile devices in an inter‑networked environment. You will work closely with organizational staff to ensure smooth operations, troubleshoot issues, and deliver exceptional service. The ideal candidate will have a strong background in Windows and Apple environments, excellent problem‑solving abilities, and interpersonal skills to communicate effectively with end users and colleagues at all organizational levels.

• Provide Microsoft Windows laptop and desktop support in an enterprise environment.
• Troubleshoot client connectivity issues to Open Directory and Active Directory in a domain environment.
• Manage distribution lists, security groups, and permissions for computer and user accounts.
• Configure and support file server connectivity, including drive mappings and file permissions.
• Provide MS Outlook and Office 365 application support.
• Implement and maintain security configurations and settings for Windows clients.
• Perform basic hardware configuration, software upgrades, and installations for PCs.
• Manage Windows OS patching and security updates.
• Troubleshoot network services, including wireless connectivity issues.
• Configure and maintain full disk encryption for desktops and laptops.
• Provide anti‑virus and anti‑spyware support.
• Offer mobile device management (MDM) assistance for iOS and Android devices.
• Respond to user requests, provide technical support, and deliver training when needed.
• Document, track, and monitor support tickets to ensure timely resolution.
• Review, maintain, and enforce standard operating procedures (SOPs).
• Escalate complex issues to senior technicians when necessary.
• Develop and deliver training materials, including GenAI usage resources for clients.
• Utilize Microsoft Azure and AWS for user management and backend services.
• Develop generative tools leveraging cloud providers for model inferencing.

• Associate's Degree in Computer Science or a related field, or equivalent work experience.
• Microsoft MCP, CompTIA A+/Net+, or equivalent certifications preferred.

• 5 years of computer service experience preferred.
• At least 3 years of Windows desktop support experience.
• Experience in computer asset reporting and mobile device support.
• At least one micro‑certification in computer services.

• Active NIH Badge (required).
• Must be able to pass a Public Trust Background Investigation to handle sensitive, non‑classified data.
• Ability to stay current with emerging technologies and propose innovative solutions.

• Strong analytical, troubleshooting, and problem‑solving skills.
• Knowledge of desktop support policies and procedures.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as collaboratively within a team.
• Understanding of cloud‑based environments (Azure, AWS).

The projected compensation range for this position is $28.08/hr to $34.95/hr benchmarked in the Washington, D.C. metropolitan area. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.