Data Center Technical Support

Job Overview

Interclypse supports Maryland state agencies in modernizing and sustaining critical systems. All positions are required to be onsite at various locations in Maryland. Salary is determined by location, experience, education, and market conditions.

• Planning, analysis, troubleshooting, integration, acquisition, installation, operations, maintenance, training, documentation, and administration services for computer centers.
• Develop and provide user manuals, programmer maintenance manuals, system design documentation; provide operations and maintenance support.
• Analyze and assess equipment and performance degradation, determining hardware, software, or other technical changes necessary to meet operational requirements.
• Perform data entry.
• Provide support services to maintain operational data storage and retrieval applications on diverse computer platforms, including mainframes and minicomputers.
• Implement and maintain backup and disaster recovery systems and processes.
• Develop standard operating procedures for the data center and associated systems/applications.
• Provide alternative sources of computer operations support and/or data center facilities.
• Assist users with personalized assistance, telephone assistance, and limited training.
• Perform hardware/software testing, installation, and maintenance.
• Collect and maintain statistics on hardware and software problems, maintenance service calls, and user base.
• Migrate data from system A to system B, including QA/QC, data cleansing, conversion, and manipulation.
• Monitor system performance and coordinate with vendors and users to ensure efficient and effective use.
• Provide technical training on all functions of the system.
• Develop requirements/specifications for hardware, software, and/or services.
• Develop special applications as required.
• Maintain system architecture/schematic on hardware, software, circuits, and codes for each system and user(s).
• Develop and maintain a configuration management program for all supported applications.
• Develop and maintain a lifecycle management program for all hardware and software applications.
• Centrally administer software licenses, including dynamic allocation.
• Perform network-based detection of viruses and unauthorized software and counter/control measures.
• Centrally distribute electronic software.
• Migrate systems between state-owned and/or commercial facilities.
• Manage and administer user identifications, passwords, and security keys.
• Provide secure data center facility to host mission critical applications.

• Bachelor’s degree in Computer Science, Networking, or a related scientific or technical discipline from an accredited institution.
• Three (3) years of relevant experience.

• Personal Time Off (vacations, holidays, illnesses)
• Parental Leave
• Bereavement Leave
• Jury Duty Leave
• Unlimited 401(k) match up to 8% of salary up to the federal maximum
• Financial education and planning support
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account (HSA)
• Medical and Dependent Care Flexible Spending Accounts (FSA)
• Employee Assistance Program
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Disability:
  Short-term and long-term coverage
• Educational support
• Company apparel
• Social events
• Access to group rates for voluntary benefits such as accident, hospital indemnity, critical illness, pet insurance, and identity theft protection.

Interclypse is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.