Data Analyst Technical Services Support Specialist II - Community Resources & Services

What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

Responsible for collecting, organizing, and evaluating data to drive decision‑making in alignment with the mission and scope of services provided by the Department of Community Resources and Services. This position will evaluate program performance and ensure compliance with state/federal regulations. Development of dashboards and management of core data systems is an essential role in this position. Analyzes data and research to identify trends and implications for current and future departmental human service needs.

Responds to internal and external requests for information about departmental human service requests.

$33.46 - $36.58/HOURLY
$69,607 - $76,077/ANNUALLY

Performs intermediate professional level technology and communication services work under general supervision from an administrative or technical superior. Work includes administering databases and developing data processing systems and computer programs for user departments; providing intermediate level computer programming, software maintenance and systems design; and writing, updating or revising, and documenting programs. Work also includes interacting with user department personnel; software vendors developing systems performance specifications;

and estimating resource requirements based on functional specifications. Includes the following. Other related duties may be assigned.

• Data Analysis & Reporting:
  Perform complex data extraction, manipulation, and analysis using tools like SQL, Excel, or Power
  
  BI.
• Performance Metrics:
  Monitor and report on program performance, key indicators, and outcomes.
• Data Quality Assurance:
  Identify data gaps, anomalies, and errors, and develop methods to ensure data integrity.
• Visualization:
  Create dashboards and reports (Power
  
  BI) for internal management and external stakeholders.
• Strategic Support:
  Collaborate with leadership to inform policy, budgeting, and service improvements.
• Analyze data and research to develop understanding of current Howard County situation, identify trends, and project future human service needs.
• Prepare reports for, and/or present findings to, management staff for use in planning, program evaluation, and resource allocation.
• Assist management staff with the development of meaningful program performance measures, community results and indicators.
• Participate in activities related to Emergency Management as requested, including work outside normal business hours.

This job has no supervisory responsibilities. Bachelor's Degree and one (1) year of related experience or equivalent combination of education and experience.

• Technical
  
  Skills:
  
  Proficiency in Power BI, SQL, and data visualization tools, and database management systems.
• Strong background in data security and HIPAA compliance.
• Proven experience and background in project management.
• Knowledge:
  Understanding of human services programs, regulations, and reporting requirements.
• Strong analytical mindset and attention to detail.
• Excellent communication and presentation skills to explain data to non‑technical audiences.
• Ability to work in a cross‑functional team and manage multiple projects.
• Ability to establish and maintain effective working relationships with associates, data sources within other governmental and private organizations, and the general public.
• A self‑starter with the ability to work both independently and with others on group projects.
• Strong…