Systems Engineer; Prime

Overview

Watch Desk Lead in a 24x7 mission operations environment. Lead a team that monitors and sustains operational systems serving the warfighter and mission users across Government and Contractor-approved facilities worldwide. Maintain system health, responsiveness, and mission readiness in a fast-paced setting that values ownership and steady execution.

What Makes This Opportunity Stand Out This role provides ownership of Tier 1 Watch Desk support, coordination of incident response, and collaboration with government and contractor teams to support new architecture as it moves into operations. The position blends technical oversight, operational support, and cross-team coordination to stay close to the mission and the action.

At Intelliforce, you work in a visible role with accessible leadership. As a small business, communication is direct and performance stands out, with opportunities for long-term contract stability and meaningful mission work.

• Lead Watch Desk activities supporting operational systems in a 24x7 mission environment
• Monitor system status, identify issues early, and drive timely responses to operational problems
• Oversee Tier 1 support activities for production systems supporting mission users worldwide
• Coordinate incident response, issue escalation, and communication across technical and mission stakeholders
• Partner with government personnel and contractor teammates to support new architecture entering operations
• Support the sustainment of operational systems across approved mission facilities
• Track system issues, user inquiries, and operational trends to improve support effectiveness and system reliability
• Maintain clear procedures, strong coordination, and steady execution in a high-visibility mission support environment

• Clearance:
  Top Secret Clearance with Full Scope Polygraph, active. We do not sponsor clearances
• Citizenship: U.S. Citizen. We cannot sponsor visas
• Experience:
  
  14 years as a Systems Engineer in programs/contracts of similar scope, type, and complexity
• Education:
  
  Bachelor’s degree in Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university; five additional years of SE experience may substitute for a bachelor’s degree

• Experience supporting operational systems in a mission, NOC, Watch Desk, or service desk environment
• Experience leading or coordinating technical support efforts in a high-tempo operational setting
• Ability to monitor system health, respond to issues, and coordinate timely resolution of operational problems
• Experience working across teams to support production systems and sustain mission operations
• Strong communication skills and the ability to manage escalations, priorities, and stakeholder updates
• Ability to work effectively with government personnel, engineers, and mission users
• Experience documenting operational processes, tracking issues, and improving support workflows

• Experience supporting 24x7 operations or watch environments
• Experience with Tier 1 support for mission-critical or operational systems
• Experience helping transition new systems or architecture into operational support
• Familiarity with systems engineering processes, requirements, and operational documentation
• Strong troubleshooting, coordination, and incident management skills
• Ability to stay organized and decisive in fast-moving operational environments

• Salary range: $ - $

• Ample PTO plus federal holidays and personal days
• Multiple medical plan options
• Generous 401(k) with immediate vesting
• Bonus opportunities including profit sharing and recognition programs

Intelliforce-IT Solutions Group, LLC is an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.