ServiceNow Release Coordinator

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Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a skilled Service Now Deployment Lead to support a federal client in leading release coordination and deployment activities for a mission-critical Service Now portal implementation supporting federal operations.

In this role, you will own the end-to-end release and deployment process, coordinating closely with functional analysts, developers, testing leads, platform teams, and government stakeholders. You will help ensure production releases are planned, tested, communicated, and executed effectively in a secure federal environment. This role is ideal for someone who thrives in fast-paced deployment environments and can coordinate effectively across technical and functional teams.

As a Service Now Deployment Lead
, you will:

• Own the end-to-end release and deployment process for Service Now portal enhancements
• Coordinate code promotion through lower environments to production and completion of associated testing
• Oversee release planning, preparation, testing, and deployment readiness activities
• Coordinate release milestones across functional analysts, developers, test automation leads, and platform teams
• Communicate release status, risks, open issues, and action items to government and program leadership
• Monitor issues that may impact target release timelines and support resolution efforts
• Submit and track ad-hoc releases, hot fixes, troubleshooting requests, and impersonation requests
• Attend recurring technical coordination meetings and communicate updates and action items to developers and team members
• Maintain release documentation and support process compliance throughout the SDLC
• Drive release readiness activities to ensure successful, timely, and compliant production deployments
• Full-time (40 hours/week)
• Hybrid work environment; remote support with onsite expectations in Arlington, VA

• Active Secret Clearance required
• Minimum of 3–5 years experience with deployment management
• Minimum of 3–5 years experience supporting Software Development Life Cycle (SDLC) activities
• Minimum of 0–2 years experience with the Service Now platform
• Experience supporting or organizing software release activities
• Strong attention to detail and ability to coordinate across functional and technical teams
• Effective written and verbal communication skills

Preferred Qualifications

• Service Now platform deployment or release coordination experience
• Experience coordinating releases across development, testing, staging, and production environments
• Familiarity with Agile delivery, Dev Ops practices, or CI/CD deployment processes
• Experience working with federal government stakeholders or secure federal systems
• Experience supporting change control, release governance, or production readiness activities

• Support high-visibility Service Now modernization initiatives within a secure federal environment
• Gain hands-on experience coordinating enterprise software releases and deployments
• Collaborate with experienced technical, functional, and platform teams
• Opportunity to grow within federal technology delivery, release management, and Service Now operations