Senior Operations Analyst

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The Strategic Operations team in Salesforce’s Global Public Sector Business Unit is a growing cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization.

Role Overview :
We are seeking a Senior Operations Analyst, driving strategic leadership, global operational excellence, and transformative innovation across the Strategic Ops team. This role requires sophisticated capabilities to manage complexity, influence stakeholders, and deliver measurable business results in a rapidly evolving, Agent-first market environment. This role will be part of a cross-functional, shared services model team supporting multiple business units.

Responsibilities:

• Lead the orchestration and expansion of global RFx triage operations across all regions (e.g., EMEA, APAC, LATAM, ASEAN), driving operational models like Follow-the-Sun to ensure true 24/7 global coverage and multi-region support and handoffs.
• Project manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process, focusing on AI and Agentic solutions (e.g., GNG AI, smart assignment agents, and Slack integration).
• Oversee the operational process and system configuration for the triage intake and assignment of complex, high-value international RFx deals to Bid Managers, ensuring stringent quality and compliance standards are met.
• Champion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic Enterprise framework.
• Create and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globally.
• Drive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processes.
• Ensure rigorous compliance and quality assurance for the RFx triage system, maintaining policy adherence and defined service-level agreements (e.g., 2-business-day completion requirements).
• Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholders.
• Conduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level decisions.
• Contribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects from newly established regions.

Ability to work flexible schedules on occasion for workload coverage and handoff to follow the sun resources.

Required

Skills & Experience:

• Demonstrated experience operating at a senior analyst (or equivalent) level through successful operations and execution.
• Proven ability to manage the scope and complexity of international operations across numerous countries.
• Strong background in developing and deploying scalable frameworks and AI-driven process automation solutions.
• Strategic communication and problem-solving skills, specifically in preparing and delivering executive-level presentations and comprehensive reporting.
• Experience in a bid management, proposal or operations management role within the…