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User Tech Support Specialist — Troubleshooting & Training
Job in
Frederick, Frederick County, Maryland, 21701, USA
Listed on 2026-05-31
Listing for:
TradeJobsWorkForce
Apprenticeship/Internship
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Pay attention to customers’ descriptions of their computer problems
- Ask customers questions to properly diagnose the problem
- Walk customers through the recommended problem-solving steps
- Set up or repair computer equipment and related devices
- Train users to work with new computer hardware or software, such as printers, word‑processing software, and email
- Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have
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