ServiceNow Architect

Job Description

Service Now Architect, Hybrid

• Contract to Hire
• Hybrid:
  Must be on-site in Rockville, MD 1-2 days/wk
• Due to our government client requirements, we can only consider US Citizens or a Green Card Holders for this position. Will be processed for a public trust clearance.

No third party recruiters please! Candidates must be self-represented.

Responsibilities

• Solution Design and Architecture: Lead collaboration with clients, internal stakeholders, developers, and business analysts to drive requirements definition, create a shared understanding of business processes, and design robust and scalable Service Now and integrated technology solutions. Create certainty in the solution when there is client ambiguity, and lead the client to informed architectural sound solutions. Create detailed technical designs that align with the client's short- and long-term needs and effectively leverage the Service Now platform's capabilities and integrations with third-party technologies.
• Technical Consultation: Serve as the trusted advisor to clients, partners, and project teams, providing expert guidance on Service Now capabilities, customization options, integrations, and best practices. Lead the early identification and communication of potential delivery challenges and design innovative solutions to address them.
• Implementation Support: Lead collaboration with project managers, developers, and other teams to support the implementation of Service Now solutions. Provide technical oversight and ensure that the design is accurately translated into a functional solution. Conduct code reviews and provide constructive feedback to development teams to ensure code quality, consistency, and adherence to Service Now-established best practices and processes.
• Client Relationships: Build trusting relationships with clients through effective communication, by understanding their needs, and by delivering high-quality solutions that exceed their expectations. Identify their needs before they realize them and provide strong guidance that supports their desired outcomes without incurring unnecessary technical debt.
• Integration and Automation: Design and oversee the integration of Service Now with other systems and applications to create seamless workflows and automate business processes. Ensure data consistency and integrity across different platforms. Document data and integration plans, roadmaps, and strategies.
• Performance Optimization: Design performance analysis and optimization best practices to enhance the overall efficiency and responsiveness of Service Now and integrated solutions across the Practice. Identify and address bottlenecks to improve system performance.
• Quality Assurance: Design quality assurance plans, testing strategies, and implementation methodologies to ensure that the technical deliverables meet quality standards and adhere to best practices.
• Project Management: Work hand-in-hand with project managers to keep projects within scope and timeline. Brief practice leadership and clients on the status of projects, and support deployment registrations to maintain Service Now partner status.
• Security and Compliance: Design the security plan and ensure that all Service Now and integrated solutions adhere to security best practices and compliance requirements. Collaborate with security teams to implement robust security measures and maintain a secure environment.
• Documentation and Knowledge Sharing: Create comprehensive technical design documentation, including architecture diagrams, configurations and customization design specifications, data models, integrations, workflow specifications, and implementation guidelines. Drive contributions to the knowledge base and share best practices within the team and the Practice. Lead the sharing of knowledge across the practice, including white papers, demonstrations, and lunch and learns.
• Continuous Learning: Stay abreast of and be a leader on the latest advancements in Service Now and integrated technologies, tools, and industry trends. Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches.
• Mentorship and
  
  Coaching:
  
  Foster growth of…