VDI Windows Desktop Admin - TS​/SCI w​/Poly

Job Qualifications:

Backup and Recovery (Software), Information Technology (IT) Systems, Technical Issues

Job Description :

Type of

Requisition :

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able To Obtain:

Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family:

IT Infrastructure and Operations

Skills:

Job Qualifications:

Backup and Recovery (Software), Information Technology (IT) Systems, Technical Issues

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

3 + years of related experience

US Citizenship

Required:

Yes



Job Description :

VDI WINDOWS DESKTOP ADMINISTRATOR

Deliver simple solutions to complex problems as a VDI Windows Desktop Administrator e, you’ll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you’ll make the end user’s experience your priority and we’ll make your career growth ours.

MEANINGFUL WORK AND PERSONAL IMPACT

• Advanced Technical Support:
• Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• Diagnose and resolve complex hardware and software problems.
• Perform root cause analysis for recurring issues and implement permanent fixes.
• System Maintenance and Optimization:
• Ensure the stability, security, and performance of Windows desktop systems.
• Apply patches, updates, and configuration changes to maintain compliance and security standards.
• Incident and Problem Management:
• Manage and resolve high-priority incidents and problems within SLAs.
• Document resolutions and create knowledge base articles to improve future support processes.
• Conduct post-incident reviews to identify improvements.
• Collaboration and Project Support:
• Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
• Assist in the design and implementation of new technologies and solutions.
• Participate in planning and execution of system upgrades and migrations.
• User Support and Training:
• Provide guidance and training to Tier 1 and Tier 2 support staff.
• Assist end-users with complex technical issues and provide advanced troubleshooting.
• Documentation and Reporting:
• Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

• Education:
  
  Technical Training, Certification(s) or Degree
• Experience:
  
  3+ years of related experience
• Technical skills:
  Windows operating systems (Windows 10, Windows 11) and related technologies.
• Security clearance level: TS/SCI w/Poly
• US citizenship required
• Role requirements:
• Proficiency with Active Directory, Group Policy, and network configurations.
• Strong understanding of hardware components, peripheral devices, and drivers.
• Experience with system imaging, deployment, and management tools.
• SCCM
• MDT
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Excellent communication and interpersonal skills.
• Strong documentation and organizational skills.
• Experience with scripting and automation (e.g., Power Shell).
• Knowledge of ITIL framework and best practices.
• Experience with endpoint security solutions.
• Familiarity with cloud services and integration (e.g., Microsoft Azure).
• This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.
• Must be 8570 compliant with a Security + certificate
• Location:
  
  Annapolis Junction, MD

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace